Please include a completed return form with your return shipment or report the return by contacting the store by e-mail. Please provide your preferred refund method in the form. For orders paid on delivery, it is necessary to provide a bank account number.se attach the completed return form to the return package or contact the store to report your intention to return. The form should indicate how the refund is to be made. If cash on delivery was selected, please provide the account number.

Yes, in our store you can return goods without giving a reason. However, it is important that the product does not show any traces of use

Returned products should be intact, completely packed in the original packaging and have all tags and labels.

If the Customer withdraws from the entire contract and has previously paid the shipping costs of the order, the shipping costs will be refunded in the amount corresponding to the lowest cost of the shipping service available on our website.

Yes 😊 The fastest way is to return the product and place a new order for the correct size/color. If you'd like, please contact us—we'll be happy to help you find the right size: bok@jagna.pl or call +48 17 785 21 88.

The customer has the option of making a return using the carrier of his choice to the address of the Abicom sp. z o. o. store, ul. Pilecki 17, 36-020 Tyczyn. Please return it without using the Parcel Locker service. The refund will be processed once the return package is received at our headquarters.

Don't worry, we'll help! 💪 You can submit a complaint by email to bok@jagna.pl or by post (address in the "Contact" tab). We respond within 14 days — usually sooner ⏱️.

No – 14 days is a statutory right that cannot be shortened. The extra days are our voluntary money-back guarantee. So you can be sure you never lose your statutory rights.

The item should be complete and unused (you can only inspect it, as in a physical store). It's best to return it in its original packaging.