The customer may cancel the order at any stage of its execution, without having to provide a reason, until the goods are handed over to the postal operator. We provide flexibility and full support to meet the needs of our customers at every stage of the purchasing process.

The order processing time depends on the availability of the product, e.g. the size or color of the underwear, and is usually from 1 to 3 business days. In exceptional situations, the Customer is informed individually by our store staff about the extension of the delivery time.

We accept orders on our website www.jagna.pl, open 24 hours a day, 7 days a week all year round. For those who prefer telephone contact, we also provide the option of placing orders through our customer service office. Thanks to this, we adapt to various needs and guarantee comprehensive customer service.

Registration is not necessary to place an order at Jagna.pl. Nevertheless, we encourage you to create an account in our store, which will enable you to make quick and convenient purchases and access to your order history. By using your account, you gain additional functionality and greater control over the purchasing process.

Registered customers can check the current order status by logging in and going to the "order history" section. Additionally, any significant changes will be communicated to them via e-mail notifications, for example when the order is shipped. If you have any additional questions or concerns, please contact us by e-mail: bok@jagna.pl or by phone at +48 177852188 or +48 509131334.